TERMS AND CONDITIONS

Ordering and Payment
Payment can be made directly on this website using the majority of credit cards. The total price of the order including VAT and delivery will be deducted from your card at the time of order. If you wish to order or pay by another method, please contact us.

Returns
Any item ordered can be returned for a full refund, within 14 days following receipt of the goods. You must notify us of your intention to return the goods by email or by telephone (01773 833489) within this time. Once you have notified us of your intention to return the goods, they must be received by us in their original condition and packaging within 7 days. We suggest you use a method of shipping that requires the recipient to sign for the package as we cannot issue refunds for goods lost in transit. Delivery costs for returned goods will not be refunded.

Damaged goods
Any goods that are received damaged will be replaced as soon as they have been returned to us. Due to the nature of the goods it is likely that we will not be able to replace the damaged item with an identical product. In this instance, we will contact you to discuss the availability of a replacement item. If no suitable replacement can be found, a refund will be issued for the damaged goods including delivery charges. Time limits referred to in our returns policy (above) also apply to goods received in a damaged state.

If you have any further questions, then please do not hesitate to contact us.